Who should be designated as Expert/Super Trainer?

Each library automation system participating in the Anywhere-Anytime Library needs to have a person who is designated as the URSA EXPERT/SUPER TRAINER. They need to be a person who can communicate what they have learned to the automation system administrator, interlibrary loan staff and customer service staff. First and foremost they should be a trainer and a communicator. They will be the primary troubleshooter for their library and will have TBLC Anywhere-Anytime Library staff to turn to when they are unable to answer a question or find a solution.

Responsibilities:

This person is responsible for URSA software management and training at their library site. Some libraries will have one person who is Library Contact, System Administrator and URSA Expert/Super Trainer. If two or three people are filling these roles, they will work as a team. They can also expect to assist in training staff of nearby libraries as part of a collaborative project.

Qualifications:

Teaching ability experience or skills; good oral communication skills; problem solving skills; excellent customer service skills; ability to interact with multiple levels of library staff; varied levels of interlibrary loan expertise; automation system expertise and searching skills will be encountered.

Desirable Knowledge and Abilities

Working knowledge of: training and teaching techniques; interlibrary loan policies and procedures employed at the library; searching skills; automation system procedures in the basic modules of cataloging, circulation and searching.

Ability to: plan, organize, schedule, communicate well, acquire expertise in interlibrary loan software; establish and maintain effective working relationships with others.

Training and Experience:Experience in an interlibrary loan department and/or public service area of the library.

ANYWHERE-ANYTIME LIBRARY TRAINING COMPETENCIES TO BE MASTERED

Expert/Super Trainer

1. Be able to explain the Anywhere-Anytime Library project.

2. Explain how the Anywhere-Anytime Library benefits patrons and library staff.

3. Explain how to use the Anywhere-Anytime Library to patrons

4. Provide library staff training on-site.

5. Train new library staff as needed.

6. Trouble shoot problems with the URSA software. Answer routine staff questions and refer unusual ones to TBLC staff.

7. Communicate problems to Anywhere-Anytime project manager at TBLC.

8. Be able to submit an interlibrary loan request to the URSA system.

9. Be able to review the status of a request in the URSA system.

10. Be able to complete an interlibrary loan request in mediated mode.

11. Provide "expert" knowledge of the URSA software to other staff members.

12. Perform administrative functions such as defining catalogs, libraries, branches, staff users, help screens and lending strings

13. Generate reports

14. Customizing templates found in the URSA system

Automation System Administrator

1. Be able to explain the Anywhere-Anytime Library project.

2. Explain how the Anywhere-Anytime Library benefits patrons and library staff.

3. Communicate systems administration problems to library "expert" or Anywhere-Anytime project staff at TBLC.

4. Perform administrative functions such as defining catalogs, libraries, branches, staff users, help screens and lending strings.

5. Generate reports

6. Customizing templates found in the URSA system

Interlibrary Loan Librarian

1. Be able to explain the Anywhere-Anytime Library project.

2. Explain how the Anywhere-Anytime Library benefits patrons and library staff.

3. Communicate problems with mediated and un-mediated ILL to library "expert" or Anywhere-Anytime project staff at TBLC.

4. Be able to submit an interlibrary loan request to the URSA system.

5. Be able to review the status of a request in the URSA system.

6. Be able to complete an interlibrary loan request in mediated mode.

Public Service Staff

1. Be able to explain the Anywhere-Anytime Library project.

2. Explain how the Anywhere-Anytime Library benefits patrons

3. Explain how to use the Anywhere-Anytime Library to patrons

4. Be able to submit an interlibrary loan request to the URSA system.

5. Be able to review the status of a request in the URSA system.

6. Communicate problems to library "expert" or Anywhere-Anytime project staff at TBLC.