3. Work flow issues
Work flow issues at some libraries need fine tuning. Need to be sure that they
go to AALECAT and update that system when filling holds. Seems to be confusion
over how to handle unmediated requests.
4. Finding requests using Request Inquiry
When a request comes out the automation systems holds list, ILL staff are
trying to see information about the item through "Request Inquiry"
before setting it to "Ship" or "Not Available". They
are finding it very hard to find the item because of the searching capability of
"Request Inquiry".
5. Shipping Loans for
Unmediated Libraries - Reminder
Lending libraries - when shipping loans:
(This depends on how the incoming request was handled)
If the request for the item was placed using a hold on the local circulation
system then:
Enter the permanent barcode for the item in the field Item Barcode. (Do not
enter the request number).
If the lending library worked from a pick lists to pull requested items then:
Enter the permanent barcode for the item in the field "Item
Barcode"
Enter the request number for the item in the field "Request
Number"
Mediated Libraries - when shipping loans: (Pinellas Park and
Palm Harbor are the only "unmediated" libraries)
Lending libraries will use the request number only.
When the borrowing library (mediated or unmediated) receives the item enter
the request number in the permanent barcode field and the permanent barcode (if
your system will accept it otherwise use an unused barcode for your system) in
the temporary barcode field.
6. Tampa Issues
Tampa has problems with URSA patrons not being available for holds.
Requested that they add additional patrons. Ken has also revised the map.
7. Sarasota Issues
Sarasota had a number of issues. Most were because of the lacking of
testing prior to the trial run. Sunline and Tampa were used for training
so the bugs were found and fixed before going live. Recommend that the
libraries supply project coordinator (Lauren Stokes) with six books with
barcodes and one patron for training and testing purposes. Done at profile
time. When library is mapped and ready for testing, use books and patron
to request, ship, receive and return items.
