Administrator Rights Transcript Issue

There is a new technical issue that has emerged this week and Docutek is working to resolve the issue. When a site coordinator (or other local administrator account), tries to view session transcripts for their staff the drop down menu does not contain the correct names. The list that appears is a shortened list with numerous ‘VRL Manager’ accounts.

We hope this is resolved soon. We will post updates here.

Please let us know if this happens by emailing the helpdesk at askalibrarian@tblc.org or commenting to the blog.

UPDATE: The bug that was preventing many of you from viewing your co-workers transcripts is now fixed. Under the drop-down for ‘Created By” all of the staff from your library should be visible. Remember to view results, you must also change the filtering options for ‘date range’ and ‘maximum results’. Please let me know immediately if this is not the case.