September Statistics

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Wow! That is what sums it up best. We broke 2,000 chat sessions for the first time, it was a month of new highs!

Congrats to everyone who covers the desk, I know you are feeling busier than ever! We really value your hard work.

The numbers came in:

• 2,519 live chat sessions
  
• 928 email questions answered through the system,
  
• These numbers are 51.1% higher than last year at the same time overall, with a 75.5% increase in chat sessions alone.
  
• Further, the usage was 25% higher than last month.
  

The full report for the month is available online at: http://info.askalibrarian.org/pdf/statistics.pdf