2005-2006 User Surveys Analyzed

Last year, we surveyed our users four times to gauge what they liked about the service, and what they would like to see change. Like years past the survey demonstrated users are happy with the service one user wrote, “YOU GUYS ARE THE BEST KEEP UP THE GOOD WORK =).”

The survey was administered 2,100 times last year and 683 users completed the survey, roughly a 37% response rate. The average online survey response rate is slightly lower at 32.52%.

Here are some highlights from the user survey for the last grant year:

* 43.53% of Ask a Librarian users were return users.
* 84% connected with a librarian (we would like to see this number go up next year.)
* 65% of users said their question was answered completely, 7% said their question was partially answered and they were expecting follow-up from the librarian. Another 13% said their question was partially answered and they were not expecting follow-up.
* 57% of users were shown a web-based library resource during the session. 7% were unsure if they were shown a web-based library resource. 36% were not taken to a web-based library resource.
* Of those taken to a web-based library resource, 76% said they would definitely or probably be able to use those same resources on their own later on.
* 89% of users said they would definitely or probably use the service again.

Overall, these statistics demonstrate why our numbers are on the rise! At the moment of need, Ask a Librarian librarians are getting users the information they need.