How do users find us?

Users are obviously impressed. When asked, “How did you hear about Ask a Librarian”? 9.66% of users replied a friend or family member recommended the service. One user commented, “A classmate told me your services are excellent AND she is correct.”

8% of users were recommended the site from an instructor, or teacher
10.1% of users found the site while browsing or searching the Internet
11.1% of users found out about the service through their librarian or library
1.69% of users found Ask a Librarian through marketing materials
1.21% of users found the site through ‘other’ methods such as a home school book and the post office.
.73% of users located the service through local newspaper
57.5% of users found the site through links on their libraries web site.

The high percentage of users who found the service through links on their libraries web site follows the logic of last year’s OCLC perceptions report and earlier studies, indicating that the more prominent links for electronic resources on library web page leads to increased use.