User Survey is Live

Our quarterly user survey is now live on the collaborative desk. The survey asks users after live chat sessions the following questions:

1. Did you connect with a librarian today?
2. Was your question answered today?
3. Have you used Ask a Librarian before?
4. Based upon your experience today, would you use AaL again?
5. Did the librarian show you any Web-based library resources today (library catalog, databases, etc.)?
6. Do you think you would be able to use those same resources on your own, later on?
7. As a result of using the Ask a Librarian service, do you think you will be more comfortable doing online research in the future?
8. How did you hear about Ask a Librarian?
9. We welcome your comments or suggestions. Please let us know how we are doing, and how we can improve!

The survey will be live for the next two weeks.  We’ll post the results after its closed.