Exit Survey is Live

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The quarterly user satisfaction survey is now live.  The survey is automatically pushed to users of Ask a Librarian when their chat session is closed.  

The questions include:

1- Did you connect with a librarian today?
2- Was your question answered today?
3- Have you used Ask a Librarian before?
4- Based upon your experience today, would you use the Ask a Librarian service again?
5- Did the librarian show you any web-based library resources (library catalog, databases, etc)?
6- Do you think you would be able to use those same resources on your own, later on?
7- As a result of using the Ask a Librarian service, do you think you will be more comfortable doing online research in the future?
8- How did you hear about Ask a Librarian?
9- We welcome your comments or suggestions. Please let us know how we are doing, and how we can improve!

We plan to post the results of the January survey along with this month’s results shortly after the survey is closed.