Exemplary Reference Award Winners

Each month, Ask a Librarian gives three librarians Exemplary Reference Awards for their outstanding work during a chat session with a user. This meeting kicked off with the Exemplary Reference Awards. These awards help us exhibit the value of great reference work in the digital world, demonstrating how Ask a Librarian can really make a difference. These are the transcripts that make a user proclaim, “oh my gosh!!!!! Thank u soooo much!!!!”

Helping users at their point of need in the digital world can really impact the user in such a profound way and demonstrate the value of the library.  The following librarians have given us great models of customer service and brilliant librarian skills, and we are proud to hold up these transcripts as examples of the service standards Ask a Librarian stands by.

During the forum, we asked the following recipients of the Exemplary Reference Award to come to the front and accept their certificates:

Exemplary Detailed Chat
Summer 2006:  Regina Seguin, Valencia Community College
September 2006: Steve Kronen, Winter Park Public Library
October/November 2006: Tom Cipullo, Palm Beach County Library
December 2006/January 2007: Candy Heise, Sanibel Public Library
February 2007: Alicia Ellison, Hillsborough Community College

Exemplary Teaching Chat
Summer 2006: Suzi Holler, Central Florida Library Cooperative
September 2006: Douglas Black, Nova Southeastern University
October/November 2006: Mike Shell, Jacksonville Public Library
December 2006/January 2007: Andy Todd, Brevard Community College
February 2007: Courtney Moore, Winter Park Public Library

Exemplary Brief Chat
Summer 2006: Nicole Heintzelman, Winter Park Public Library
September 2006: Krista Branan, Brevard County Libraries
October/November 2006: Jorge Perez, St. Petersburg College Library
December 2006/January 2007: Michelle Petrin, Jacksonville Public Library
February 2007: Laura Cifelli, Lee County Public Library

The Quality Assurance Team was also recognized for their hard work with Ask a Librarian. 

Quality Assurance Team Members:
Pat Barbier, St Petersburg College
Joyce Ward, Winter Park Public Library
Cindy Dorfeld Bruckman, Alachua County Library District
Nicole Heintzelman, Winter Park Public Library
Laurie Hime, Miami Dade College
Paula Schrader, Okaloosa-Walton College

I can not point out enough, how thankful and appreciative, we are for all their hard work.

To view transcripts of these sessions, go to: http://www.askalibrarian.org/info/besttranscript.asp

To nominate yourself or co-worker for a Exemplary Reference Award login to the Ask a Librarian Toolbox!