Exemplary Reference Award Winners for April Announced

Exemplary Reference Awards
April 2007

The Quality Assurance Workgroup and AaL staff are happy to announce to the April Exemplary Reference Award Winners! Susan Livingston will be receiving a Border’s Gift Card to acknowledge the Detailed Chat.

Congrats! to all the award winners.

Exemplary Detailed Chat
Susan Livingston
South Florida Community College
Susan used good interview skills to determine the student’s needs. She found an example for the student and cited the book it came from. Susan used good follow-up by offering to transfer the student to another librarian when she had to leave.
4/18/2007 9:48:06 PM 0 hr 23 min 55 sec

Exemplary Brief Chat
James Paul
Miami Dade Public
James was able to give the patron good, quality information very quickly.
4/17/2007 10:52:48 AM 0 hr 6 min 8 sec

Exemplary Teaching Chat
Sonia Alcantara
Lee county
Sonia could have very easily left the customer to browse the SEC website on his own but instead she offered to walk him through the process using the co-browse technique which appeared to have worked perfectly that day. She also showed great patience and kept coming back to the customer to be sure that he was following her. 4/11/2007 3:42:04 PM 0 hr 43 min 26 sec

Please remember to nominate sessions for May!!!! To nominate just login to the Ask a Librarian Toolbox and Click on the Banner!