May Exemplary Reference Awards!

The Quality Assurance Workgroup recently selected its Exemplary Reference Awards for May.  All three transcripts, exemplify the role of Ask a Librarian as a source for help with Information Literacy, and helping individuals at their moment of need.  The transcripts selected can be read at:  http://info.askalibrarian.org/besttranscript.asp

Exemplary Detailed Chat winner
Ilinskaya, Inna 5/24/2007 9:16:46 PM 33 min 44 sec
Inna gave the patron books, articles and websites for her topic on the “Red Scare.” She showed the patron info about electronic books too, even though the patron did not yet have a username or password. She spent a lot of time with a new library card member, and made sure they had quite enough information to get started on their research even though they were issued a temporary card. She made the patron feel welcomed, and the patron was appreciative.

Exemplary Brief Chat winner
Vicki Flora from Pinellas Park on 5/22/2007 12:14:59 PM  13 min 10 sec
Vicki did an efficient job helping a patron find some technical information on child support. She helped the patron interpret the information and offered to find the court telephone number so the patron could complete the inquiry. Great work in just 13 minutes.

Exemplary Teaching Chat winner
Sally Bissell Lee County 5/9/2007 5:01 P.M. 23 min 14 sec
Sally did a wonderful job helping this patron, instructing her in the use of the database, and in encouraging her to use our service again. The patron seemed excited about the database and finding the information she needed. She also seemed to understand how to use it. Sally made her comfortable asking questions.

Don’t Forget to nominate a session for June or July
in the Ask a Librarian Toolbox! http://info.askalibrarian.org.

The Exemplary Detailed Chat Winner does receive a $20 gift card to Borders.