The Quality Assurance Workgroup has named June’s Exemplary Reference Awards!

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The Quality Assurance Workgroup has been hard at work and has awarded the following transcripts for June Exemplary Reference Awards of the Month. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat. Brian Jaudon from Tampa Hillsborough Public Library will receive a gift card to Border’s for his Best Detailed Chat and all three will receive a certificate at a presentation at this year’s Florida Library Association Annual Meeting in St Petersburg, Florida.

Exemplary Detailed Chat
Brian Jaudon, Tampa Hillsborough Public Library.
Brian led the patron to a variety of online abstracts, articles and books on the concept of social support. He cut and pasted some immediate information regarding the broad definition so the patron had something right away. The patron was very happy for the help and even exclaimed that they would “always” come back to use Ask A Librarian. 6/3/2007 3:49:13 PM 47 min.

Exemplary Brief Chat
Dani Lichtenberg Palm Beach County Library District.
Dani helped a patron from another state by locating a helpful literature database in the patron’s home library (California). This chat demonstrates good patron rapport and good use of library resources. 6/6/2007 11 min

Exemplary Teaching Chat
Susan Livingston, South Florida Community College.
Susan successfully walked an FIU patron to the article databases to find journal articles on “high stakes testing” 6/4/2007 8:38:46 PM 31 min.

To nominate a transcript, login to the Ask a Librarian Toolbox
http://info.askalibrarian.org and click on the banner ad.