What do our users think?

In August we completed our third user survey this year. How did we stack up? 78% of users loved us! I am going through a stack of compl i ments. The following screen names were thanked by name:

Bella, Cathy, Chad, Louis (twice!!), Jorge, Kerrie, Lora, Louise, Mrs Arlene, Pat, Ms Cherly, BarbraA, Neil, Ann.

We had comments like, “From this one experience, it was all I needed, and have placed you in my favorites for now, thanks.” and “I don’t believe you can improve on something that needs no more improvement. This is the best service available for us patrons. Thank you.”

Overall, it was very positive.

Here are some highlights:

- 75% of users were first time users of the service.
- 90% connected with a librarian
- 69% of users said their question was answered completely (slightly up from last year)
- 50% of users were shown web-based resources and 68% felt they would be able to use those same resources on the web on their own later. (slightly down from last year)
- 75.5% of users felt they would be more comfortable doing online research in the future because of Ask a Librarian.
- Over 90% would probably use Ask a Librarian again.

How are they hearing about us? Over 50% of users find Ask a Librarian based on word of mouth from a librarian or your website. So, please continue to talk about the service to users and place the Ask a Librarian link predominantly on your web site.