Exemplary Reference Awards for October 2007

The Quality Assurance Workgroup and AaL staff are happy to announce to the April Exemplary Reference Award Winners! David Stoner from Clearwater Public Library will be receiving a Gift Card to acknowledge the Detailed Chat.

Congrats! to all the award winners.

Exemplary Detailed Chat
David Stoner, Clearwater Public Library. 10/23/2007
Great use of co-browse working with the patron to find the answer to a difficult question.

Exemplary Brief Chat
Laura Baas, State Library of Florida. 10/30/07
Laura helped the patron gain access to information that was not readily available on the internet with enthusiasm and alacrity. She provided an estimated delivery time and left her contact information with the patron in case there was a problem.

Exemplary Teaching Chat
Susan Weiss, Florida International University.
10/30/07 
Susan directed a student to several relevant databases while using the co-browse feature. She asked questions to clarify the information need and suggested keywords based on the student’s response.

To read these sessions, visit info.askalibrarian.org/ and enter into the Ask a Librarian Toolbox.

Please remember to nominate sessions for December and January!!!! To nominate just login to the Ask a Librarian Toolbox and Click on the Banner!