User Exit Survey Now Live

It is that time of year again. The Ask a Librarian User Survey is now live for all users. It is a pop-up that appears when a user logs out of a live chat service.

The questions asked are:

1. Have you used Ask a Librarian before?
2. Did you connect with a librarian today?
3. Was your question answered today?
4. Did the librarian show you any Web-based library resources today (library catalog, databases, etc.)?
5. Do you think you would be able to use those same resources on your own, later on?
6. As a result of using the Ask a Librarian service, do you think you will be more comfortable doing online research in the future?
7. Based upon your experience today, would you use the Ask a Librarian service again?
8. How did you hear about Ask a Librarian?
9. We welcome your comments or suggestions. Please let us know how we are doing, and how we can improve!

We will post the responses to this after it closes to the Ask a Librarian Blog.

Please let me know if you have any questions.