April Statistics

Sorry this is so late! – I wrote this and forgot to post it.

We had another good month. We answered 3,979 questions for Florida residents last month including 2,596 live chat sessions and 908 email sessions. The academic desk answered 475 questions in April (which is great considering students had spring break).

We saw a large decrease in email questions last month – causing a dip in our total number from the previous year. Except for Orange County, almost every library saw a decrease in email in April. The past months, had seen email statistics remaining the same or having a slight decrease. It is an interesting trend, we are following closely – are users moving away from email as a communication tool, was it an anomaly or some other reason all together?

Additional Reports available:
usage-by-county-compiled-by-zipcode
April – Patron By Entry Point
Ask a Librarian General Statistics Report April 08

Great work everyone!