March Exemplary Reference Awards

The Quality Assurance Workgroup has been hard at work and has awarded the following transcripts for March Exemplary Reference Awards of the Month. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat. Jan Garwood from Palm Beach County Library will receive a gift card to Amazon.com for his Exemplary Detailed Chat and all three winners will receive a certificate at a presentation at next year’s Florida Library Association Annual Meeting in Orlando, Florida.

Brief Exemplary Chat
Kristen Faulkner Polk Community College. Kristen questioned the patron closely on the dissertation information needed to help locate the title of a dissertation at the patron’s home college. Very fast work for a grateful patron.

Detailed Exemplary Chat
Jan Garwood, Palm Beach County Library. Jan did a great job of providing information and suggestions so that the patron could actively participate and help answer her own question. Great sleuthing! 28 min.

Teaching Exemplary Chat
Rita Veron, Jacksonville Public Library. This was an excellent example of walking a patron through a database that the library owned, in this case “NetLibrary.” Even though Rita had some technical difficulties at the end of the chat, ultimately she led the patron to what they needed and he was thankful. Way to go Rita!

To view the winning transcripts or nominate a session, login to the Ask a Librarian Toolbox at: http://info.askalibrarian.org