June Exemplary Reference Awards

The Quality Assurance Workgroup has been hard at work and has awarded the following transcripts for February Exemplary Reference Awards of the Month. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat. George Pearson from Florida International University will receive a gift card to Amazon.com for his Exemplary Detailed Chat and all three winners will receive a certificate at a presentation at this year’s Florida Library Association Annual Meeting in Orlando, Florida.

Brief Exemplary Chat June 08
Iraida Matos, Osceola County Library System. What a wonderful coincidence that we had a Spanish-speaking librarian online. That’s great customer service for you.

Detailed Exemplary Chat June 08
George Pearson, Florida International University. Through friendly questioning, George set up a good rapport with a Middle School patron so that George could give the student good book suggestions for his age group.

Teaching Exemplary Chat June 08
Lena Phelps-Ellerker, South Florida Community College. Lena was able to take the patron through the step-by-step process of using the drop-down menu of Boolean operators. Good teaching even without co-browse.

To view the winning transcripts, login to the Ask a Librarian Toolbox at: http://info.askalibrarian.org

Don’t forget to nominate sessions for July and August in the Toolbox!

Migration News – and Training Locations

As your site coordinator has probably let you know, we are moving along with our migration to Instant Service from VRLPlus. We plan to be fully migrated and live on Instant Service on October 1.

October 1st! Yes, it is right around the corner and we want to make sure each of you will be comfortable in the new software so we are planning a LOT of training. All training is hands-on.

We will have:
*two hour training sessions in-person for everyone who is currently staffing
*two hour online sessions for everyone who is currently staffing
*full-day sessions for newbies to Ask a Librarian and to those who want a more detailed training.

Find out about training and register at: http://www.tblc.org/ws_classes.php under Ask a Librarian.

Please let me know if you have any questions or comments.