June Exemplary Reference Awards

The Quality Assurance Workgroup has been hard at work and has awarded the following transcripts for February Exemplary Reference Awards of the Month. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat. George Pearson from Florida International University will receive a gift card to Amazon.com for his Exemplary Detailed Chat and all three winners will receive a certificate at a presentation at this year’s Florida Library Association Annual Meeting in Orlando, Florida.

Brief Exemplary Chat June 08
Iraida Matos, Osceola County Library System. What a wonderful coincidence that we had a Spanish-speaking librarian online. That’s great customer service for you.

Detailed Exemplary Chat June 08
George Pearson, Florida International University. Through friendly questioning, George set up a good rapport with a Middle School patron so that George could give the student good book suggestions for his age group.

Teaching Exemplary Chat June 08
Lena Phelps-Ellerker, South Florida Community College. Lena was able to take the patron through the step-by-step process of using the drop-down menu of Boolean operators. Good teaching even without co-browse.

To view the winning transcripts, login to the Ask a Librarian Toolbox at: http://info.askalibrarian.org

Don’t forget to nominate sessions for July and August in the Toolbox!