Exemplary Reference Awards Summer 2008

The Quality Assurance Workgroup has been hard at work and has awarded the following transcripts for July Exemplary Reference Awards of the Month. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat. Renee Patterson from Alachua County Library District will receive a gift card to Amazon.com for her Exemplary Detailed Chat and all three winners will receive a certificate at a presentation at next year’s Florida Library Association Annual Meeting in Orlando, Florida.

Brief Exemplary Chat Summer 08
Amy Lee-Jones. Osceola Library System
Good interview and good rapport in this brief and helpful chat. Help in finding “appostile” document for property in other country-Romania.

Detailed Exemplary Chat Summer 08
Renee Patterson, Alachua County Library District
Renee was spot on in helping this teenager not only find useful sources for decorating her room, but made some teachable moments by showing her how to use her own library’s catalog. I think the patron says it all when she says “thanx i love this website.”

Teaching Exemplary Chat Summer 08
Sarah Hammill, Florida International University
Sarah guided the customer through searching the ERIC database for articles without the use of co-browse. Customer was pleased with the service.

To nominate a session or view past winners go to the Ask a Librarian Toolbox at: http://info.askalibrarian.org