Exemplary Reference Awards December

The Quality Assurance Workgroup has been hard at work and has awarded the following transcripts for December 2008 Exemplary Reference Awards of the Month. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat.

Brian Crowell from Goldstein Library (FSU) will receive a gift card to Amazon.com for his Exemplary Detailed Chat and all three winners will receive a certificate at a presentation at next year’s Florida Library Association Annual Meeting in Orlando, Florida (Thursday, May 7th at 8:30am).

Exemplary Brief Chat
Shelly Mudgett from Tallahassee Community College
Shelly showed the patron how to access back issues of his local paper online at his home library with his library card. She mixed a little bit of teaching in a fairly brief chat. Much thanks from the patron! Kudos Shelly! 

Exemplary Detailed Chat
Brian Crowell from Goldstein Library (FSU)
Brian was helpful and persistent in finding information for the student. Rapport and contact were excellent. 

Exemplary Teaching Chat
Merrie Davidson from University of Florida
Merrie did a great job helping a student navigate through the UF databases. Explained the difference between academic journals and regular magazines and newspapers, as well as how do perform field searching. Good rapport. 

Don’t forget to nominate your session (by using the closing code- NOMINATE ME FOR EXEMPLARY REFERENCE AWARD) or nominating a session at the online form in the Ask a Librarian toolbox!