May Hot Topics Announced!

Hot Topics: Implementing InstantInvite to your Website

You have probably stumbled upon a customer lost in the stacks and helped them find what they are looking for. The idea of roving reference has been discussed in face to face reference heavily the last several years. Join us for an hour meeting to learn about roving reference in a digital world.

With InstantInvite from InstantService, you can add some JavaScript to your site and based upon the rules you set up- can start a chat session with a customer at their moment of need. Rules can vary greatly and are individualized to your library, they can be – someone who has tried to login unsuccessfully, someone who gets zero results from a search, someone who has been on your page for 30 minutes…..

This is a general information meeting to help you understand how easy it is to set up and manage as well as why it’s a great idea for libraries with a local desk or planning a local desk.

Diana Silveira, the Virtual Reference Manager of Ask a Librarian and John Brown, from InstantService will present on this new and exciting concept in customer service.

Register today at: http://tblc.org/ws_info.php?ws=860