March Exemplary Reference Awards

The Quality Assurance Workgroup has been hard at work and has awarded the following transcripts for March 2009 Exemplary Reference Awards of the Month. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat.

Lynn McNeal from Citrus County libraries will receive a gift card to Amazon.com for her Exemplary Detailed Chat and all three winners will receive a certificate at a presentation at this next year’s annual Florida Library Association Conference.

Brief Exemplary Chat
Lori Hansen, Lee County Library System
Lori assisted a student find information on training dogs on the Internet. She was able to help the student learn how to evaluate the web sites they found and introduce the idea of Interlibrary loan.

Detailed Exemplary Chat
Lynn McNeal, Citrus County Libraries
Lynn helped a reluctant student with a poetry assignment. She showed great enthusiasm and knowledge of poetry. She developed a great rapport with the student and helped them get excited about their assignment.

Teaching Exemplary Chat
Monica Haddad, Nova Southeastern University
Helped a local student access ACM and IEEE databases. NSU walked the student through the login process, explained the databases and the availability of the web resources (they are 24/7).

Don’t forget to nominate yourself or co-workers for the Exemplary Reference Awards by filling out the short form in the Toolbox or coding your session “Nominate for Exemplary Reference Award” when you complete a great session.
Congratulations to the winners!