TGIF Tips – Issue 21, 10/30/2009

At a time of the year when chats on Ask a Librarian are often on the rise (just wait until you see Diana’s stats next week), understanding the significance of basic staffing etiquette on Ask a Librarian is more important than ever. While there are several interests that are helpful to reflect on, we’ve decided to expound upon a few of the most fundamental ones.

Be on time for your shift, and ready to help.

Things happen – we all understand that. But you must view your shift on Ask a Librarian shift as you would your shift at the Reference Desk, Circulation Desk, or any other in-person function. Why? Because the others staffing (and the patrons needing help) aren’t ‘virtual’ – they’re in their offices, or libraries, or homes. Because everyone is balancing Ask a Librarian with other duties, it is essential that everyone log in for their scheduled shifts… and at the appropriate time. For example, regularly logging in 10-12 minutes late may not initially seem all that important to some, but imagine being on the desk for 10 full minutes, alone or understaffed – trust me, it’s important. (Ditto for leaving 10 minutes early.)

The other big part of this is that you’re actually ready to start taking patrons when you’re scheduled to staff. Mark yourself Available and start helping right away. Being Available means that you can work on email or other programs and be alerted when someone enters the queue, but make sure you’re around to hear that sound alert or see that pop-up alert. Don’t staff at the same time that you’re expected to be approached by help live patrons (except in guarded circumstances, like multiple staff, in-house handling strategies, etc.); find yourself a spot as removed from public access as you can so you can completely focus on your (chat) patrons. Being in the console but not able to help doesn’t only impact patrons negatively, it impacts the other staff scheduled to cover that hour with you.

Don’t let patrons sit in the Queue.

Because Ask a Librarian is a statewide service available to all Florida residents, chances are that you will help another library’s patron during a Collaborative or Academic shift. That is a good thing… it’s what makes this service possible! And of course, you may be able to anticipate some of your own library’s patrons a bit faster or easier than another’s – but if staff lets that deter them from picking up those other library’s patrons, everyone is affected. Previewing can help you strategize, but pick up patrons swiftly. Let them know their time and patronage is important to us. Use the tools at your disposal (such as the KnowledgeBase and Gale links) and just do your best – your best, with a positive attitude, can’t go wrong. Don’t make the patron wait due to uncertainty. You can even say, “I’m not quite familiar with that topic – can you tell me more?” or “I’m not quite familiar with that, but let me see what I can find.” Whatever you do, never let a patron just sit in the queue.

Communicate, communicate!

Just like with your patron interactions, it is essential for you to keep the lines of communication open in the Ask a Librarian staffing community. Let’s look at some top reasons to communicate and discuss some best practices in going about it. (Your site coordinator may have system-specific strategies.)

1) You find yourself alone on the desk (or very understaffed).

– Email the Ask a Librarian HelpDesk at askalibrarian@tblc.org immediately. This goes to several people at once, which is crucial due to Ask a Librarian staff travel schedules.
– Email the AskRef email listserv at askref@lists.tblc.org and ask subscribers to hop on if possible. True, there may be 20 staff covering Collaborative ten minutes later, but 20 actively helping is a whole lot better than 1 actively helping.
– Send a message to the whole group using the Agent Room group chat feature. Check the Alert box to put that text in red, and ask if anyone’s able to take a transferred chat.

2) You cannot make a scheduled shift.

– If it’s a day or more in advance (or more than five business hours until the shift), please email the AskRef email listserv at askref@lists.tblc.org . Let them know you’re unable to cover and ask subscribers if they can help with those hours.
– If it’s less than a day in advance, email the Ask a Librarian HelpDesk at askalibrarian@tblc.org immediately.
– If it’s a week or more in advance, please email me, Traci, at avett@tblc.org so it can be added to the next call-for-help email.

3) My shift schedule needs changing/ shift X is always understaffed/ library X hasn’t shown up for the last 3 weeks (or stays unavailable)/ etc…
We want all staff to be as pleased as possible with Ask a Librarian. If something isn’t working for you, we have to work together to find a solution. First, work within your library system – ask your site coordinator to find you a more private space for your chat hour. Discuss an in-house system for advertising known-about schedule conflicts. If you are the site coordinator, make sure your library’s schedule on the WhenToWork website is correct. Second, work with other systems – use the Agent Room group chat and private chat features in the Agent Console to communicate with others. When someone asks a question in the chat room, respond to it – if everyone thinks “There are 28 people logged in; several will respond”, then 28 people may sit and watch as no one responds. Be helpful, and you’ll be remembered for having helped. Use the AskRef list for help calls or reference stumpers. Paste a really funny library-related joke in the Agent Room. Third, let us know what’s happening! Of course, if it’s something truly immediate, always email the HelpDesk at askalibrarian@tblc.org . But if it’s not an emergency, please send me an email at avett@tblc.org. Give me your ideas on features or best practices. Let me know what isn’t working. Tell me my Tips are blindingly awesome.

Help out on the desk.

What can I say? Be helpful! Think of the truly collaborative nature of Ask a Librarian and see others’ patrons as your patrons; other library’s staff as your peers. We know you’re busy – and that some are more able to help than others (because of time, etc.) – but pick up shifts when you can! Those you are helping will not forget that you helped them, and you’re role-modeling assistance & enthusiasm to others – themselves hallmarks of great reference service. With 1,445 “real” AskRef subscribers, that is no small thing. Of course, we know that not everyone has the flexibility of advance scheduling – but there are other ways to help. Perhaps you find yourself here and there with some non-desk time for journal-reading, email catchup, etc. Why not jump on the desk to see if staff could use your help? Staff can log in “just in case” when not scheduled in order to assist as you are able. (You may want to send a quick message to the Agent Room letting others know you aren’t scheduled but there to help on an as-can basis). If you see a regular need for a shift you’re able to work, let your site coordinator know – your picking up an additional hour not only benefits you, but your entire library system as a whole. Remember, one weekly hour equals about 50 more hours per year for your system. That is a week and 1+ days of a relaxing-vacation’s-worth of coverage… from just one person, with just one hour.

Ask a Librarian has a New Look!

We are excited to announce that Ask a Librarian’s new user interface is now live!

Please check your library’s pages and report any issues to us, and be sure to show off the new interface to your patrons.

TGIF Tips – 9/25/09, Issue 20

Outstanding customer service is priority with Ask a Librarian, just as it is in your own libraries. Because providing excellent customer service in a virtual reference environment depends in part on the effective use of online resources, we want to remind you of some of those resources available to you inside the Agent Console.

Gale (FEL) Links
Ask a Librarian is funded as part of the Florida Electronic Library (FEL), and both Ask a Librarian and the FEL share a common goal of providing reference and information services to residents of Florida. Through the FEL, Florida patrons have access to an amazing wealth of open-source resources, such as the Florida Memory Project. But the FEL offers all Florida residents access to a number of proprietary Gale databases as well – containing premium magazine & newspaper content, almanacs, encyclopedias, books, and more. (And with FEL’s new upgrades and phenomenal PowerSearch 2.0 tools, it’s better than ever.)

The URLs tab in the Agent Console contains password-embedded links to the Gale databases subscribed to by the FEL, which allows you to search these databases and even push the search pages to your patrons, with no authentication needed from you or the patron. Check out these databases in the Gale Resources folder the next time you’re in the Agent Console:

* Academic One File – designed especially for research libraries, graduate schools, universities and community colleges

* Gale OneSearch – searches all or selected Gale databases

* Gale Virtual Reference Library – electronic books

* Health and Wellness Resource Center – health, wellness, medicine

* Infotrac Jr. Edition – designed to support junior high and middle school students

* KidInfo Bits – designed especially for students in kindergarten through grade five

* LitFinder – access poems, plays, speeches & primary source content, short stories

* What Do I Read Next? – readers’ advisory resources

Here’s a quick tip: if you’re unsure of which database to use, use Gale OneSearch!

KnowledgeBase
KnowledgeBase is a database of information on specific libraries. Since Ask a Librarian is a collaborative, statewide service, we want to make it easy for you to find regional information for your patrons no matter where in Florida they are located. Site Coordinators for each participating library system enter information specific to that system directly into the KnowledgeBase, resulting in an e-resource that is an extremely valuable ready reference source during chats. If your patron needs his library’s phone number, or if you want to search his library’s catalog for a particular book, KnowledgeBase can give you this information with just a few clicks of the mouse. Other information you might find here includes:

Contact information such as phone numbers or email addresses;
The main URL for that library’s home page;
Specific Web links, such as direct catalog & database URLs, branch hours or locations pages, & even links to specific topics such as fines and renewals;
Staff/Dummy ID (where available) for accessing that library’s electronic resources;
The KnowledgeBase is located in the upper-right corner of the Agent Console, under the KnowledgeBase tab and subtab.

Your own Web links
Although the URLs tab contains several helpful Web sites frequently used by those staffing Ask a Librarian, adding your own private folder of Web favorites in the same space is another surefire way to enhance the consistency and efficiency of your chats inside the Agent Console. Being able to double-click on an oft-used Web site that you would’ve searched for anyway will save you tons of time and remind you of effective resources you may not otherwise have thought of in mid-chat. Although the “Account Default” folder of the URLs tab offers numerous resources (this is where the FEL links are located!), it certainly helps to have your own stash of Web favorites on hand. To get into the Response Editor, where you can add your own bookmarks, follow these steps:

In the Librarian Toolbox, click on “Login as a Librarian” and login to your Local Desk.
On the Acct Administration page (where you usually click Agent Console), click on “Agents”, then on Response Libraries.
Make sure your name is in the highlighted box and click on Launch Response Editor.
First, click on the URLs tab and then on your named folder to highlight it. Now click on “New Response” to save a new Web address directly in your personal folder. Type the name of the URL at the top (such as “CNN”). At the bottom, follow the “http://” prompt with the remainder of the full URL of the Web site (for example, “http://www.cnn.com”).

Creating folders in your URLs tab is especially helpful because it allows you to categorize your bookmarks from a high number of categories and subcategories. For example, a Biology folder could contain Animal and Plant subfolders with various Web sites in each. To add folders in the URLs tab, just click on your main folder and then on “New Folder” to create a category, giving it a name (such as “Local History”). With that folder selected, click on “New Response” to add a bookmark (URL) to that category. To create another main bookmarks folder, click on your personal top-level folder, and then on “New Folder”, etc. When done, click on “Save All”. The next time you enter the Agent Console, the URLs tab will display both your personal named folder and the standard Account Default folder, so both your personal links and the general set of links will always be available to you.

If you have any questions about or suggestions for online resources, please let me know.

Enjoy the weekend!

TGIF Tips, 9/4, Issue 19

Finally…! School is in, and our libraries are already feeling the retreat of summer, from first-time database login and navigation assistance to recommended reading lists and future science projects (um, can anyone say “homemade volcano”?). With students back at the reference desk and a number of our libraries back from a brief hiatus, we’re getting a smattering of questions about how the Ask a Librarian desks operate.

Ask a Librarian is available to help patrons via live chat Sunday thru Thursday from 10 am to midnight and on Fridays & Saturdays from 10 am to 5 pm (EST). These are our publicized hours; when your patrons need Ask a Librarian, these are the hours that live Florida librarians are available to help them.

The concept of Ask a Librarian “desks” – Academic, Collaborative, and Local – exists on the staff end; we use desks for better organization and patron-to-staff matching in order to best serve our statewide Ask a Librarian users. Here is some information to help you better understand how each desk operates independently and in conjunction with one another.

Collaborative Desk
Hours: Sunday thru Thursday from 10 am to midnight and on Fridays & Saturdays from 10 am to 5 pm (EST)
How patrons get there: When patrons click on an Ask a Librarian link from a public or other non-academic library’s website, choose a public or non-academic library from the main Ask a Librarian home page, or click on the main chat button on the Ask a Librarian home page during the above hours, they are routed to those staff signed into the Collaborative Desk. Also, whenever the Academic Desk (see below) is closed, academic library patrons also get routed to the Collaborative Desk.

Academic Desk
Hours: Monday thru Friday, 10 am to 4 pm (EST)
How patrons get there: When patrons click on an Ask a Librarian link from an academic library’s website or choose an academic library from the main Ask a Librarian home page during the above hours, they are routed to those staff signed into the Academic Desk. After those hours, academic patrons are routed to the Collaborative Desk.

Local Desk
Hours: optional; determined by individual library system
How patrons get there: When your patrons click on an Ask a Librarian link from your website, or choose your library from the main Ask a Librarian home page, they are routed to those staff signed into your library’s Local Desk (as long as they are marked “Available”). If outside Local Desk hours or if you don’t use a Local Desk, patrons will be routed to either the Academic or Collaborative Desk, depending on your library type and which desks are open.

Understanding the differences between desks will not only help you better utilize Ask a Librarian for the benefit of local and statewide patrons, but it will also give you a clearer picture of the incredible collaborative atmosphere in which Ask a Librarian operates. Here are a few additional tips regarding the Ask a Librarian desks:

- When we talk about staff on a certain “desk”, we’re really talking about the group of staff who checked that particular box when logging in. Thus, after 4 pm, the Academic Desk “closes” because there are no librarians logged into the Academic Desk. (They either exit completely, or close out and log into the Collaborative Desk instead.) Patrons normally coming through the Academic Desk are then just routed to the Collaborative Desk.

- When no one from a particular desk is marked Available, that desk will not be open to incoming chat patrons. This is why you should never change your status to Available if you’re only checking email or exploring the software without chatting. (If you are in to check email, set your status to Unavailable – Email Only.) This is also why you should change your status to Unavailable at a desk’s overall closing time – even if you’re in mid-chat. For example, if you’re still chatting on the Academic Desk at 4 pm, mark yourself Unavailable right away so that incoming patrons will no longer be routed to that desk.

- You can only see those patrons for the desk(s) you’re logged into. If you only select the Collaborative Desk box when logging in, you will not be able to see any patrons that are entering or waiting in the Academic Desk queue. If you only log into the Academic Desk, you will not be able to see any patrons in the Collaborative Desk queue. This is also why you only receive your own patrons when logged into your Local Desk only.

- If you choose both your Local Desk and either the Collaborative or Academic Desk when logging in, only your library’s Local Desk staff will see your patrons. If you are the only person logged in from your library or if your library patrons use the service regularly, your patrons may have a longer wait time in the queue, because only you can see them and thus pick them up. When simultaneously staffing both Local and a public (Academic or Collaborative) desk, it is especially important to ensure you have enough live help available to handle your library’s patron load.

* Contact your library’s site coordinator If you are unsure of which desk to log into during your scheduled times. *

TGIF Tips – 7/24/09, Issue 18

When working in chat reference, there are many reasons why transferring the patron to another librarian may be helpful. Sometimes, the patron’s question or need is best addressed by that patron’s own library staff – for example: “I turned in Item X three weeks ago, so why is it still showing on my account?” In other cases, an emergency or last-minute conflict in one’s physical library environment may prevent that staff member from continuing a chat that has already begun… or from adequately giving that patron the time and focus needed to fully address the question. In cases such as these, the option of transferring that chat to another librarian is important (for both you and the patron), so make sure that you understand the steps needed to transfer a chat to another person.

STEPS FOR TRANSFERRING A CHAT

1. Contact the other staff person first! Don’t just transfer to someone without verifying beforehand that they are indeed able to help at that moment. Either send a private instant message (IM) to a particular librarian, or post an open “I need to transfer to someone!” message to the Agent Room, which is for group chat and is seen by all. Keep in mind, however, that you won’t be able to transfer to an individual listed unless that person’s status is set to “Available”.

2. Briefly explain to the patron why you are transferring them to another librarian, apologizing if appropriate.

3. With the chat still open, click on the “Transfer” button, located on the right side of the Agent Console (next to “Dismiss” and “End”).

4. After clicking “Transfer”, you will see the following pop-up, with Department as the default tab. Click on the Agent tab to view the list of available staff.

5. Select the individual person you will be transferring the patron to and click on “Transfer”. (Note: Only those staff marked Available will populate the list.) The librarian you are transferring *to* will see the following pop-up. They must choose “Yes” in order to proceed.

6. Once the second librarian accepts, the chat display/transcript area will show the following message: “Librarian X has entered the session.” Both librarians are now in the chat, similar to a three-way phone call.

Both staff will now see the same buttons – “Dismiss” & “Leave” – on the right side of the screen (where “Transfer” and “End” are normally found). When the initial librarian clicks on “Leave”, the chat will disappear for that librarian, and only the “incoming” librarian will be in the chat with the patron.

At this point, both the incoming librarian and the patron will see a “Librarian Y has left the session” message displayed in the transcript area. You may wish to send a message such as “Please wait a moment while I read your question” if the patron’s question had not yet been addressed, or “Please wait one moment while I review the chat transcript” if the chat has been in session for a while. Now we are ready to help the patron!

TGIF Tips – 12/12/08, Issue 9

We are happy to announce that Ask a Librarian’s Policies & Procedures have been updated. The Ask a Librarian Advisory Committee and Ask a Librarian staff worked hard to develop a set of policies and procedures that best serve Ask a Librarian’s users and staff. The language and suggestions used were updated to reflect our continued growth, the InstantService software platform, etc.

In order to better reflect and address concerns of patron privacy and access issues, the new Policies & Procedures contains an important change from our previous Policies & Procedures: we are no longer asking the patron for his/her library card number, or PIN, in any form.

Previously, we might have asked for this in order to place holds for users, renew items for users, etc. Here are some examples of what you might consider in some of these situations:

A patron wants to renew materials or place a hold…
- Explain that you will walk them through the process.
- Check the KnowledgeBase for possible access information specific to that library system.
- Push the specific login page to the patron.
- Guide them through the steps of logging in and then renewing or reserving materials.
- If the patron still needs help, offer to find them contact info for their branch or to forward the chat to their local library staff.

A patron is having trouble accessing his/her library’s databases…
- Check the KnowledgeBase for possible access links or instructions specific to that library system and to ensure that the patron has the correct login page.
- Some libraries in KnowledgeBase offer a staff ID (dummy ID) that you can use to enter the databases, search for and email articles, etc. (Do not give this number to the patron.)
- Don’t forget about the resources available through the Florida Electronic Library! The Gale Resources folder under the URLs tab has password-embedded links to paid databases… and they are available to every resident of the state of Florida.
- Depending on the patron’s information literacy goals and comfort with technology, you may consider ScreenSharing. ScreenSharing with your patron can be an extremely effective way of demonstrating any step-by-step process, and you can make it interactive by asking the patron to click on links, enter search strings, etc.

The PDF document “AAL Policies & Procedures Revised May 2009” is available online in the Librarian Toolbox section. Comments and suggestions are always encouraged, so let us know what you think!

~ ~ ~

Gale Links Refresher!

Ask a Librarian is funded as part of the Florida Electronic Library (FEL). Both Ask a Librarian and the Florida Electronic Library share a common goal of providing reference and information services to residents of Florida. Through the FEL, Florida patrons have access to a number of electronic resources, including magazine & newspaper articles, almanacs, encyclopedias, books, and more – just by having a public library card. But here’s the cool thing – the Agent Console contains password-embedded links to the FEL Gale databases, which means you (and the patron) can access these without a library card number. Knowing that you & your patrons (as Florida residents) have access to these resources is essential, and will prove especially helpful in assisting those patrons whose access to proprietary databases is otherwise limited.

KnowledgeBase Refresher!

Remember to use KnowledgeBase for local library information. Located under the main KnowledgeBase tab and KnowledgeBase subtab in the top right corner, the KnowledgeBase contains link or text information for local libraries, such as telephone numbers and branch hours and locations. KnowledgeBase entries often contain links or text information on known access/login issues, and may be very helpful in isolating the problem your patron is experiencing.

This is also where participating libraries may supply a staff ID (or dummy ID). This number is not given to the patron. Those staffing Ask a Librarian use this number so they can access that library’s databases to perform searches, email articles, etc. – or simply to mimic the patron’s steps on the staff end. If your patron does not know their library card number, remember to check that library’s listing in the KnowledgeBase to see if that library offers a staff ID. (This is especially important to check when the patron needs resources not available through the Florida Electronic Library.)

Here’s a between-patron activity for you – try looking up your own library system’s entry in the KnowledgeBase. If you can think of valuable links or information that might help other staff better serve your patrons, be sure to let us or your site coordinator know!

Panama City Bch, Jacksonville, Port St. Lucie, N. Palm Bch, Key West

Space is still available for the following regional in-person workshops:

Full-Day Ask a Librarian Workshop @ PLAN
Panama City Beach, FL
Thurs., June 11, 9:30 am – 4:00 pm CST

Full-Day Ask a Librarian Workshop @ NEFLIN
Jacksonville, FL
Wed., June 24, 9:00 am – 3:30 pm EST

Full-Day Ask a Librarian Workshop @ NEFLIN
Jacksonville, FL
Thurs., June 25, 9:00 am – 3:30 pm EST

Full-Day Ask a Librarian Workshop @ Indian River State College - St. Lucie West Campus
Port St. Lucie, FL
Mon., June 29, 9:00 am – 3:30 pm EST

Full-Day Ask a Librarian Workshop @ North Palm Beach Library
North Palm Beach, FL
Tues., June 30, 9:00 am – 3:30 pm EST

Full-Day Ask a Librarian Workshop @ Florida Keys Community College
Key West, FL
Mon., July 20, 9:00 am – 3:30 pm EST

Also, don’t forget about our ONLINE WORKSHOPS:
Ask a Librarian 2-Hour Online Training (update training for those previously trained on AaL)
Tues., July 7, 2:00 – 4:00 pm EST

Email: Ask a Librarian Online Workshop
Thurs., July 23, 2:00 – 3:00 pm EST

To view the complete list of workshops, please visit http://www.tblc.org/ws_classes.php .

Have a great weekend!

TGIF Tips – 5/15/09, Issue 16

This is a very exciting time for everyone. Library schedules are shifting; lurking participants are taking on chat hours. Entire departments are asking to be trained, and we, of course, are happy to oblige. For academic libraries, one semester ends and another begins; and for public libraries, kids being out of school means, among other things, shifts in daytime programming, reference needs, etc.

It’s an exciting time for us, too – those of you who attended the Ask a Librarian User Forum at last week’s Florida Library Association got a glimpse of the many things we will be working on: a beautiful new Web site, text messaging possibilities, and more. And as Ask a Librarian moves forward, we will share with you the many exciting possibilities that await us on our journey, and reevaluate our position along the way to ensure that all of our movement is, indeed, forward.

Because of this, it’s especially important to us to address those questions and concerns that we often receive from those staffing Ask a Librarian. We’ll address a few of those today. And, as always, let us know if you have any questions about the service, the software, or anything in between.

Q) I was scheduled for a shift today, but there were 20 libraries covering the desk with me. Do you really need me there?
A) Yes! We most certainly do. Although several libraries choose to “volunteer” their own time to help on an as-can (or unscheduled) basis, the number of libraries staffing each desk per hour ranges from 2-5, with 3 and 4 being the most common depending on the desk, time of day, and staff availability.

Remember, you must limit your view of Agents listed in order to see who is on each desk! The Agent List defaults to “all” each time you log in, so you must manually click on the arrow and select the appropriate desk (Academic, Collaborative, or various Local Desks) to view who is on that desk. See the difference?

Q) Okay, I get that. But the other desk has more staff – why aren’t they helping with our patrons? We were busy for a few minutes there and no one picked up but us!
A) That’s because you can only see the patrons for those desks you logged in to. If you selected the Academic Desk box when logging in, patrons entering and waiting in the Collaborative Desk queue won’t even appear to you, and vice versa.

In other words, say you are logged in to the Collaborative Desk. If there are 2 patrons in your queue, and no patrons coming through an Academic Desk link, the Academic Desk will see “zero” in the queue until an Academic patron comes in.

Q) It is my turn to answer my library’s emails, but I can’t see them. My coworkers can see them, so what am I doing wrong?
A) This is such a common question. In order to view email, you just have to be logged into your local desk. That’s it! “Logged in” means you must have chosen the local desk box, and then selected your library, when first logging in – either alone or in addition to the Academic or Collaborative Desk. We offer regular workshops on Email in the Agent Console; please contact us for class details or for individual assistance. Don’t forget that emails are waiting patrons!

Q) Why am I seeing a portion of someone else’s chat in my window?
A) We’re getting this question less often, but still pretty regularly. If you’re not in a chat and are seeing portions of what appears to be a chat in the Agent Room (the group chat room), it just means that another staff is either (1) exploring the software, (2) previewing scripts, or (3) clicked on the “Agent Room” tab to make that the prominent screen instead of their active chat screen. That staff just needs to click on the tab for the chat (with the patron’s display name) to get back into the active window, and the messages will then be sent to the patron again.

We are all exploring this software together, so please do send us your questions! Chances are, if you have a question or concern, there are many others staffing the desk with the exact same uncertainty. Just send an email to avett@tblc.org.

closed this Sunday 4/12/2009

This is a friendly reminder that the Ask a Librarian desks are closed on Sunday, April 12 in observance of the Easter holiday.

Daytona Beach/Deltona location change

Due to library renovations, the Ask a Librarian workshop in Volusia County will take place at the Daytona Beach location below rather than Deltona.

Ask a Librarian Workshop @ Volusia County Public Library

Wed., May 27, 9:00 am – 3:30 pm

Library Support Center

1290 Indian Lake Rd.

Daytona Beach, FL 32124

** To register for this class, or a class in Gainesville, Miami, or Tampa, please visit http://www.tblc.org/ws_classes.php. **

The primary purpose of the full-day workshop is to introduce the software to those who have never used it, or have had limited opportunity to become familiar with it. However, it is *also* perfect if you’ve already received training but wish to feel better about your skill or comfort levels within Ask a Librarian. 

I look forward to seeing you there!

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