Ask a Librarian Blog

E-mail permissions error

An issue has been discovered with the way the Docutek system handles the auto-notification and follow up of e-mail questions.

After following the “Click here to view question details” link in the notification message this error message appears:

“You do not have proper permissions to view this question. If you think you are receiving this message in error please contact your local VRL Plus Manager.”

After clicking on ok, the message reloads and you get stuck in an endless loop.

This error occurs because the question the librarian is trying to log in to handle has already been assigned to another librarian at their institution.  The system will only allow one user at a time to work on a question to avoid duplication of effort.  We have notified Docutek of the work flow issues that this error raises and they are working on a solution.  Please bear with us as we work through this inconvenience.

Please let us know if you have questions about this or any other issue.

Add comment September 12th, 2006

Administrator Rights Transcript Issue

There is a new technical issue that has emerged this week and Docutek is working to resolve the issue. When a site coordinator (or other local administrator account), tries to view session transcripts for their staff the drop down menu does not contain the correct names. The list that appears is a shortened list with numerous ‘VRL Manager’ accounts.

We hope this is resolved soon. We will post updates here.

Please let us know if this happens by emailing the helpdesk at askalibrarian@tblc.org or commenting to the blog.

UPDATE: The bug that was preventing many of you from viewing your co-workers transcripts is now fixed. Under the drop-down for ‘Created By” all of the staff from your library should be visible. Remember to view results, you must also change the filtering options for ‘date range’ and ‘maximum results’. Please let me know immediately if this is not the case.

Add comment September 12th, 2006