There will be a training session for the Palm Beach area at Palm Beach Community College, Lake Worth Campus on February 9th. Please visit this link to register or for more information http://www.tblc.org/ws_info.php?ws=426
More training in other areas will be announced soon.
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Add comment January 25th, 2007
There will an Ask a Librarian training session in on Thursday, January 18th from 9-3:30pm at TBLC in Tampa, Florida. To register, please visit the TBLC website’s training registration site and fill out the short form!
Add comment November 7th, 2006
Click on the link to watch a tutorial about editing your library’s knowledgebase entry.
http://www.tblc.org/askalibrarianblog/wp-content/uploads/2006/10/knowledgebase-edit.swf
Add comment October 12th, 2006
Click on the link for an Ask a Librarian demo from the user’s point-of-view.
http://www.tblc.org/askalibrarianblog/wp-content/uploads/2006/10/aaldemo1.swf
Add comment October 10th, 2006
An issue has been discovered with the way the Docutek system handles the auto-notification and follow up of e-mail questions.
After following the “Click here to view question details” link in the notification message this error message appears:
“You do not have proper permissions to view this question. If you think you are receiving this message in error please contact your local VRL Plus Manager.”
After clicking on ok, the message reloads and you get stuck in an endless loop.
This error occurs because the question the librarian is trying to log in to handle has already been assigned to another librarian at their institution. The system will only allow one user at a time to work on a question to avoid duplication of effort. We have notified Docutek of the work flow issues that this error raises and they are working on a solution. Please bear with us as we work through this inconvenience.
Please let us know if you have questions about this or any other issue.
Add comment September 12th, 2006
I have scheduled two online practice sessions. Join us online on Wednesday, the 20th from 2-4 and Monday, the 25th from 9:30-11:30. These sessions are available for anyone who would like to practice. To join your Ask a Librarian colleagues from across the state, go to info.askalibrarian.org/training.asp, choose your library from the drop down menu and sign in. You can also take a turn practicing as a patron by choosing a library from the “As a Patron” drop down menu. I will be online during the listed times as either a librarian or a patron, so I hope to see you there. Let me know if you have any questions or have trouble logging in.
Add comment September 12th, 2006
This is where I will be posting training tips, reminders and ideas. I hope to regularly post a topic of the week to help us all keep our skills fresh.
Add comment September 7th, 2006