September Statistics

WOW! We had our BEST month ever. Ask a Librarian librarians answered 4,106 live chat questions and over 1,000 email questions for our first month with over 5,000 questions. UCF had 496 sessions last month—mainly on their local desk!

September also saw a lot of training, practicing and working to get the new software– Instant
Service up and running. We trained over 660 people in 44 training sessions online and in-person.

September was a great month and we expect this trend to continue on the new software platform.

A more detailed report is available here:  Summary Report

Email By Entry Point

ChatByEntryPoint

UsagebyReportedZipcode

Great Work Everyone!!!!

August Statistics

What a busy month! For the summer when most were on vacation, Ask a Librarian had 2,999 live chat sessions and answered 1,318 email questions.     A 37% increase from last August and a 39% increase from July in live chat sessions!

Great work everyone.    As school starts up, don’t forget to order marketing materials and promote the service to students.

Here are the individual library statistics, please let me know if you need additional statistics from me.

Summary Report for August 2009
Chat By Entry Point August 2009
Email by Entry Point August 2009
Usage by County August 2009 – User Reported Zip Code

July Statistics

Here are the July Statistics.

Please let me know if you need additional figures.

July Summary Report
ChatbyEntryPoint
Email by Entry Point
Usage by County

June Statistics Now Available!

Ask a Librarian remains busy this summer.   We had a 16% increase live chat session from the previous June and a 5.1% increase from last month.

Further, in June over 67% of sessions came through a link on another web page – showing linking with logos and widgets persistently really does make a difference.

A summary report for Ask a Librarian is available here:  Summary Report

Reports by library are available below:

Chat by Entry Point (please note some older statistics were adjusted due to a collection error and they are highlighted in yellow.)
Email by Entry Point
Live Chat by County

Contact me if you need additional statistics for your library.

April Statistics Now Available!

We had another great month.  In April, we answered 19% more questions than last April.   Local, academic and the collaborative queues showed great use.

Here is a word cloud visualizing the words used in questions to the collaborative desk last month.  The larger the words, the more frequent the word was used.

here are the detailed reports:

Summary Report (Apr 2009)
Chat by Entry Point (Apr09)
Email by Entry Point (Apr09)
usage-by-county-by-user-reported-zip-code

March Statistics

WOW! We were busy in March.  Ask a Librarian had a high of 5,451 chat and email sessions.    Use was up on local desks, the academic desk, and the main collaborative desk.

Here are reports for your libraries:
Usage by Zip Code
Email Statistics by Library
Chat Usage by Library (adjusted)
aal-stat-report-march-09 (note the 31% increase from last year and 13% from last month!!)

Please contact me with any questions or additional reports.

February Statistics Now Available

What a great February! Usage was up 18% from last February with Ask a Librarian answering a whooping 3,560 live chat sessions and 1,265 email sessions.

Don’t forget to continue using Word of mouth marketing to promote Ask a Librarian and to order new marketing materials for your library.

Here are the statistic reports for February:

Summary Report (Feb 2009)
Chat By Entry Point (Feb09) ((use the report at: http://www.tblc.org/askalibrarianblog/2009/04/06/march-statistics-2/)
Email by Entry Point (Feb09)
Usage by Customer Reported Zip Code

As always, please contact me if you need additional statistics.

Word Cloud for November

Questions asked in Ask a Librarian in a world cloud.  The word cloud was created using wordle.net

November Statistics

What a great month! Ask a Librarian continued to break usage records with 12% increase in live chat sessions from last year.

The new software continues to help make it easier for AAL to answer more questions effectively.

Great Work Everyone!!!!

Summary Report: November Summary Report
Zip Code Report: zipcodes-november

Entry Point: entry-point-november   (use http://www.tblc.org/askalibrarianblog/2009/04/06/march-statistics-2/ )

If you need an additional report, please contact me.

October Statistics

What a great month! We survived and are thriving after the migration.

We answered 5,039 questions last month.  This breaks down to:
Local Desks = 959
Collaborative Live Chat Sessions = 2,554
Academic Live Chat Sessions= 406
E-mail Sessions = 1,120

A pdf summary of October is available here:  aal-stat-report-oct-08
A report of usage by zip code is available here:  zip-code-report-oct-08
A report of usage by entry point is available here:  chatsbyentrypoint-all-desks0

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