New iBorrow Build: Test Drive Results

May 12th, 2008

The latest build of iBorrow was installed on our server in Provo Friday evening, and we tested it over the weekend.  Our assessment so far is that it passes the test nicely.  Here’s some detail.

Java 1.6 compliance:  Yes.  No problems at all.

Faster “Edit Request” response:  Well, maybe.  A little faster, I think.  It’s not yet what you would call ’speedy’, but if you can set up a three way race with MS Vista and a glacier as the other two competitors, you can bet on URSA.

Proxy Request Improvements:  The patron’s barcode is now readable as you type it in.  Yayyy!

Incoming Loan to Fill Loan:  This one is lovely.  It is still true that URSA can’t place a hold on your local system, if it can’t give your server a single unique bib record to request.  That is why ISBN’s are so important.  But there are several other things that can drop a request into your Incoming Loan box, even if it has an ISBN.  Most of these are transient.  So, if you could try again, the hold would take.  The new build lets you do that.  If you go to your Incoming Loan space and find requests there with ISBN’s, you can right click on each request, choose Process Request, and watch it go to Fill Loan.  That’s not the important part, though.  The important part takes place in your server, where a Hold gets placed, and a copy will show up on someone’s pick list tomorrow morning.

More Detail in History:  I’ll send this out to you as Email and attach a spreadsheet Holly gave us.  When you edit an item now and look at its History, you (and SirsiDynix Support) will see a lot more information.

Availability Rules and LOLR Issues:  These weren’t really testable over one weekend.  Time will tell us how much closer to ‘perfect’ iBorrow/URSA is at following the Availability Rules and properly routing requests that run into LOLR issues.

As we learn more, we’ll share it with you.  And I trust you to tell me when you find something that doesn’t work.

–Al Carlson

Testing the New iBorrow Build

May 10th, 2008

It is Saturday evening, and so far the new build looks good.  Very, very good.  It has been well behaved in all the tests I’ve done so far, and the new features just add to the good feeling.  Like having the vinyl in your car replaced by hand sewn leather.

The neatest trick is being able to go into the Incoming Loan work space in the client, find a request there with an ISBN, right click and ‘process’ it, and have it show up in Fill Loan.  With a hold placed in the local system.

I used this a lot on Friday evening, because both Hillsborough County and Sunline have been ‘resistant’ to iBorrow requests for the past week.  Both issues were resolved Friday afternoon, just before the new build was loaded, so there were LOTS of requests hanging around, eager for a chance to create a real Hold.

It also runs nicely with Java 1.6.

We’ll keep testing and keep you informed.

–Al Carlson

Migration Preparation–Limiting Patron Holds

May 2nd, 2008
As we get closer to the day the Sunline libraries migrate to your new systems (Polaris, Koha, and ‘To Be Announced’), we want to reduce the number of borrowers who have ‘foreign’ items checked out to them.
If Tom from Tarpon Springs has an item owned by Florida Southern in his hands when the final data extraction takes place, both Polaris and Liblime will be confused afterwards, because Tom won’t exist in the Liblime Koha database, and the overdue item he has behind the couch won’t exist in Polaris.
So, I put a number of rules in place today to limit whose items could fill whose holds.  Hold on tight. This gets a bit complicated.
If you are a Clearwater Christian College borrower, any hold you place in Sunline from now on can be filled only by an item owned by CCC.
If you are a Florida Southern College borrower, any hold you place in Sunline can be filled only by an FSC item. (This rule has been in place for a few weeks now, but I’ll list it here anyway)

If you are a Southeastern University borrower, any hold you place in Sunline from now on can be filled only by an SEU item.

If you are a New Port Richey borrower, any hold you place in Sunline from now on can be filled only by a New Port Richey item.

(Pause for dramatic effect)

If you are a borrower at Dunedin, Largo, Oldsmar, Safety Harbor, or Tarpon Springs, any Sunline hold you place from now on can be filled only by an item owned by any of the libraries migrating to Polaris. In other words, holds can still be filled among those five libraries just as they always could among the larger group. Those holds will behave as though New Port Richey and the Academics (Wouldn’t that be a great name for a rock band?) had vanished in the night, leaving only the Pinellas Publics behind. I can do this, because (Polaris tells me) those holds queues will be preserved and reassembled in the new system.

Got all that?   Want to read it again?  Good.  Let’s go on.

“Caveat” is Latin for “Gotcha!”  And there are some caveats to tell you about.

(1) This is one complex set of rules. I may have formulated them perfectly on the first try. And I may be the long lost heir to the throne of Pottsylvania. But I will not be surprised if errors crop up. Or someone else winds up on the throne. If you or your borrowers encounter weird stuff while placing holds, tell me.

(2) If things go as we hope they will with Polaris, the New Port Richey borrowers and the Clearwater Christian College borrowers will be part of the migration and will wind up in the PALS database as reciprocal borrowers. They will also be on their own new systems, of course. So, in theory, I could have tweaked the rules to allow those groups to be part of the Polaris Public group for requesting purposes, although their parent libraries would still be off limits to the borrowers in the Polaris Publics group. At present, I have decided not to attempt that level of rule complexity. If the rule set I put in place today works perfectly, and if we get hard data on what will happen to those borrowers during and after the migration, I can revisit this. But not right now.

(3) Keep in mind that Holds are placed at the Title level and filled at the Copy level. You don’t place a hold on the Dunedin copy of Dracula in Suncat. You place a hold on Dracula, and you get the first available copy. Which may or may not be Dunedin’s. So, depending on how many copies of a title there are in Sunline and who owns those copies, my new rules may stop a hold from being placed at all or they may not. If you are a CCC patron and try to place a hold on Dracula, you may see lots of copies and be unable to place a hold, because CCC owns none of them. If CCC owns one copy, you can place a hold. If that copy is out, and all the other libraries have copies on the shelf, you may be surprised by how long it takes your hold to be filled. Because none of those on-the-shelf copies at Oldsmar and Safety Harbor and so on can fill your request. Only the CCC copy can.

Got a headache, yet?  I do.   So, I’ll stop here and we’ll see what happens with Holds over the weekend and coming week.  I’d like to say, “If you run into problems, call Matt”, but that wouldn’t be fair.  Call me.

–Al Carlson

 

New Players Added; Some Current Players Sidelined

May 1st, 2008

You may want to take notes.  There is a lot happening right now.

Lets start with the good stuff.  Citrus County is now an active iBorrow participant, and Collier County will join us on Monday morning, May 5.  Did I hear an Ooooo! or perhaps an Ahhhh!?  Well, I should hope so.

Both systems are easing in rather than jumping in, so here are the complications.  Citrus will begin by lending only.  Thats right.  Citrus County has been added to your list of lenders, and you should find yourself getting loans from them any day now.

For a while, they will request only out of Tech Svcs HQ.  These will mostly be staff tests, but for real items.  No more sandbox testing for them!  When they get used to that and work out any bugs, they will open it up to Reference Desk staff as a tool Reference can use when the patrons needs suggest it as the best option.  When that is going smoothly, theyll open it up to their borrowers for direct access.

Collier County will be doing pretty much the same thing.  They will begin lending right away on May 5.  But they will ease into borrowing a little at a time.  So, for a while, you may have to put up with both Citrus County and Collier County lending you more than they borrow from you.  Try to be brave about that.

 Now, lets do the not-so-good-at-the-moment stuff.

East Lake, Palm Harbor, and Pinellas Park have all completed their migration to Polaris.  Thats good for the citizens of Pinellas County, but it moves them to a library system that URSA/iBorrow cannotat the momenttalk to.  So, as I write this, they cannot fill any new requests for you.  (They can still fill requests they got before the migration, and they will return your stuff.  They promised.)

 But we are working with Rob Gray at Polaris on getting it and URSA to talk to one another.  Earlier this week we were able to get past a major hurdle on their test server.  We were able to go to the iBorrow Portal as a Polaris patron (which the Palm Harbor, East Lake, and Pinellas Park patrons now are), create an iBorrow user, and request a title.  If we can get that same thing set up on the real Polaris server, East Lake, Pinellas Park, and Palm Harbor borrowers can start requesting again.  I think there is also a way they can fill iBorrow requests, but we havent had a chance to really test that yet.  Remember all the glitches and strange errors that you went through when you were first coming up on iBorrow?  Well, its now Polaris turn for all that.

Check in here from time to time for updates.  I’ll also put them out as Email.

–Al Carlson

Hernando Goes (Even More) Live!

April 22nd, 2008

Hernando County has been using iBorrow for a few months now, but only as a Reference tool. That is, when a patron came to the desk needing help locating a title, and the Librarian concluded it was not something Hernando County could provide, she or he would call up iBorrow and use that.

But as of Monday, April 21, that changed!  Now, Hernando patrons who can’t find what they want in the Library’s online catalog can click on—are you ready?—”Can’t Find It?”   That takes them to a page with a couple choices, and one of those takes them to an iBorrow link.

This is sort of a soft launch for now. They plan to do some classes in May and bring in the brass band from River City in June.

AlleyCat, iBorrow, and Delivery Labels

January 7th, 2008

It’s been days—possibly weeks—since we threw anything new at you.  And we don’t want you to get complacent.  So, here’s another opportunity for change and excitement. 

As you may have heard, the Statewide Delivery Service is getting an upgrade.  On Monday, January 14, we’ll begin Beta Testing barcodes on orange Delivery bags using print-on-demand labels. (The TBLC and Ft. Myers hubs will be the participants in the Beta Test.)   Several of you have contacted TBLC to ask how you should integrate these new high tech labels with your existing procedures for AlleyCat and iBorrow materials, when you become part of the action.  Here’s the plan. 

If you currently use AlleyCat labels, use the new barcoded labels, but whack them with the iBorrow rubber stamp before you put the label into the orange bag pocket.  This will alert anyone with 20-80 vision or better that these are AlleyCat/iBorrow items and should be handled accordingly.  If you don’t have an iBorrow stamp, contact Vickie Frost at frostv@tblc.org, and she will send you one.  If you don’t currently use AlleyCat labels, you may ignore this message. 

And if your palms are feeling sweaty, because this is the first time you’ve even heard of the whole idea of barcoding Delivery bags, visit www.tblc.org/delivery.  All your questions will be answered.

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Second Time is the Charm–New Build Succeeds

December 17th, 2007

After some scary moments Friday evening, the second load of our new build passed its tests and is now up and running.

Whew!

For a partial list of new features, see the article below called “Early Christmas Gift”.

–Al Carlson

Coal in our stocking–New Build Crashes

December 10th, 2007

Users who jumped in early Monday morning and opened up the new iBorrow build that was loaded on Friday evening were heard to mutter to themselves, This new build sure looks a lot like the old build.

Thats because it was the old build.  Our weekend testing revealed a deal breaker, so we had SirsiDynix restore the old build Sunday evening.

Wed hoped that our testing would be just a formality, and that wed sign off on the new version by Saturday noon and go back to Christmas shopping.  But we ran into a problem Friday night that the SirsiDynix engineers were not able to diagnose and fix.  Not that they didnt try.  We caught Holly at the SirsiDynix Christmas party Friday evening, and she had Keith Poole in on the problems before the first round of canapés was gone.  We all continued testing the next day, but by Saturday afternoon, it was clear that this was not a trivial coding issue.  Peter Fripp restored the build weve been using late on Sunday afternoon.

The problem we ran into was a variation on one weve seen before:  declining requests.  About a third of the time, we would get a rude and cryptic error message, when we tried to decline a request.  We hoped to find the pattern behind the problem.  Maybe something like, When the requesting library is their own Lender Of Last Resort and they are set to unmediated, declining will fail.  Nahh!  Nothing that easy.  I had three requests from the same library lined up in Fill Loan in the iBorrow Training database.  The first declined fine.  The second failed.  The third worked.  Go figure.

So, Holly, Keith, Peter, and Aaron will put the new build up on the rack (Think mechanic, not inquisition) this morning, tear it apart, and see if they can find the cause of this nasty bug.  You will keep using the build you know and have grown to love.  And well let you know when were ready to try again.

–Al Carlson

Early Christmas Gift: New iborrow Build

December 3rd, 2007

We’ve had the current build of the IBorrow Staff Client in place for quite a while.  It’s not the most exciting piece of software on the planet, but it’s been stable.  And after its early history, that’s counted for a lot.  But, behind the scenes and under the radar—and possibly over the rainbow and through the looking glass—Holly Harvey’s software engineering team has been hard at work to improve it.  Barring the always possible last minute show stoppers, we should see the new version this weekend.

As we’ve done with the past two releases, Matt and I will test it on Friday night, Saturday, and Sunday.  If it breaks or goes catatonic on us, we’ll call Holly and ask her to take it off the server and put the current version back on.  If it survives our rigorous beer-and-pizza-driven testing, we’ll leave it in place, and you’ll see it Monday morning.

If you need help from your IT Department to load new iBorrow builds on your PC, please let them know that one is—probably–due on Monday.  Most of you will see it when you click on the SirsiDynix icon Monday morning and watch the download.

So, what are these new features?  I’m glad you asked.  There are over 40 of them, so I’ll hit only the highlights.

1. When you are pushing requests out to other participants in Mediate Borrowing, the request will actually go to your target location and not hang around in your work space, tempting you to try it again and then generating an error message.  We like a practical joke as much as anyone, but this one has gone on long enough.
2. They’ve added some “hover text” to the Portals, so that “mousing over” choices such as “Volumes Needed” will bring up an explanation of what that means.
3. Many of the error messages currently end with, “If the problem persists, ask a Librarian.”  That’s a nice tribute to our profession’s skills, but not very useful to the patron using his browser at home.  Or even to the patron in the library, because few library schools offer courses in NCIP error message diagnosis.  So, the “ask a Librarian” line will leave iBorrow and go stay with Virtual Reference where it belongs.  Other misleading messages in the Portals have also been fixed.
4. When you are searching in the staff Portal and pick a group of target libraries, you won’t have to pick them again every time you search.  Your choices will persist through that session.
5. When you use Search Requests in the URSA Staff Client, it will be MUCH faster than it has been, even if you do a complex search, such as “How many requests are there with a requesting agency of Pinellas Park, a lending agency of Lee County, and a status of Pending at Lender?”  And the columns you set up to show the results of those searches will now persist, so you don’t have to drag them into place every time you log in.
6. A couple of the tabs or ‘buttons’ on the Home screen in the Staff Client have been relabeled.  Instead of having Mediate Loan mean “either borrowing or lending, depending on how I use it in the rest of the sentence”, Mediate Loan will mean you are borrowing from someone else, and Incoming Loan will mean you are lending to someone else.  If you want confusing labels, you’ll have to shop elsewhere.

There will also be some visual differences that are tough to describe, so I’ll just say “Watch for them!”  I expect to hear at least one “Oooo!” or “Ahhh!” next Monday.

If you have questions or concerns on any of this, please contact me.

–Al Carlson

RPA Works; New Build Looms

November 14th, 2007

I don’t yet have the details on what went wrong or what the specific fix was, but RPA seems to have been pummeled into submission and is now validating patrons throughout the iBorrow realm again.
The most complete explanation I’ve gotten so far is:  “..the cookie setting in RPA has to be at least ‘5’”.  I have no idea what that means.  Or how it got to be less than five.  But I’ll keep asking.

The other news involves iBorrow/URSA updates and the next build.  The target date for the next release is early December.  We’ll see if they can convince us that Matt and I don’t need to pre-test it over a weekend.  So far, we are still a mite skeptical. 

As was the case with the previous build, the next one will focus on stability and reliability rather than flashy new features, but there will be some nice new stuff.  We should get a list next week, and we will pass it on via Email and post it here on Beth’s Blog.

–Al Carlson