Staff Placing Requests for Patrons–instructions
We have fielded many questions about how staff will place requests in iBorrow for library patrons who are more comfortable with having library staff place their requests for them.
Instructions for Staff Placing Requests for Patrons are now available in the Policies and Procedures section of iBorrow staff website at http://www.tblc.org/iborrow-project/policies.shtml.
In order for staff to have the appropriate access in the iBorrow portal to access the Proxy Request for a Patron screen (clarified in the procedure) they must use a “staff login”. A staff login is a login used to log into the iBorrow client–the staff side interface.
Staff logins will be provided to library staff just prior to go-live. If your library would like to have a staff login created just for accessing the iBorrow portal to place requests for patrons please notify me at farmerb@tblc.org.