iBorrow Support Requests
TBLC has begun using a helpdesk system to manage support requests for many of our programs and services (SunLine, for example). The helpdesk is located at http://helpdesk.tblc.org . We will now begin using the helpdesk to manage support requests for iBorrow. The helpdesk provides two tools for staff in iBorrow participating libraries.
The first tool is a new method of communicating support requests to us. You can now submit support requests to us by sending an email message to iborrow@tblc.org. This email will create a support ticket in the helpdesk for the iBorrow staff. We will use the helpdesk to manage all of these requests. We encourage you to use this method for submitting general support requests rather than sending them to our personal email addresses. We welcome you to use our personal email addresses for issues other than general support. We also welcome you to continue to call us if you are more comfortable with calling. The second tool is a Knowledgebase. We have begun entering questions and answers for iBorrow frequently asked questions here. You can access the knowledgebase from the main helpdesk page (http://helpdesk.tblc.org) by clicking on the Search Knowledgebase button or by entering keywords in the knowledgebase window on the bottom left of the page. We recommend that you include iborrow as one of your keywords in all searches related to iBorrow. This will limit out entries pertaining to other programs.
We will continue to enter questions and answers here to build the knowledgebase over time.