On May 18, TBLC hosted an E-Government Conversation at Stetson Law, Tampa Campus, which 30 people attended. John Bertot of FSU gave a brief presentation on the current status of e-government in libraries. We then had an interesting discussion addressing these three questions:
- What is the local library E-Government experience?
- What is the appropriate library response?
- What can TBLC/libraries do to help?
Librarians are experiencing a great deal of frustration in assisting people with government forms because, in most cases, they have received no training from the state agencies that produce and process the forms.
However, the consensus was that this is an issue that is not going to go away, and we must try to make the best of it. This is an opportunity to prove that libraries are an essential service. We need to create customer expectations and values about what you can expect when you come to the library, and we also need to make others aware of our role in providing this service.
Libraries can help each other by sharing information with each other about policies and what they have learned. TBLC can help by providing training, methods of communication, and forums for conversation. We explored the idea of a TBLC-hosted portal or wiki where libraries can post information.
Next steps: TBLC will convene another meeting for those interested, and we will discuss other programs, resource people, creation of a portal or wiki, success stories, and ways of communicating within the group and with legislators.